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| ## page was renamed from Datacenter/FAQ | |
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| Please contact <code>grid.support<at>ifca.unican.es</code> telling who you are and why do you need it. | Please contact `grid.support<at>ifca.unican.es` telling who you are and why do you need it. |
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Please send an email to <code>grid.support<at>ifca.unican.es</code> telling what happened and who you are. |
Please send an email to `grid.support<at>ifca.unican.es` telling what happened and who you are. |
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It is an IFCA policy to not install any special software and/or libraries directly on the nodes. Should you need to install any special software and/or libraries, please use your <code>/gpfs/csic_projects/</code> space. If you need further assistance, please use the [[https://support.ifca.es | Helpdesk]] and open a new incidence. |
It is an IFCA policy to not install any special software and/or libraries directly on the nodes. Should you need to install any special software and/or libraries, please use your `/gpfs/csic_projects/` space. If you need further assistance, please use the [[https://support.ifca.es|Helpdesk]] and open a new incidence. |
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Please remove any unnecessary files from your account. If you have removed anything and it is not reflected on the quota, please contact <code>grid.users<at>ifca.unican.es</code>. |
Please remove any unnecessary files from your account. If you have removed anything and it is not reflected on the quota, please contact `grid.users<at>ifca.unican.es`. |
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If your group's disk space is filled with files from a few users and you do not have enough room for you, please get in touch with your colleagues and try to convince them to make a fair usage of the resources. The projects shared area has a quota based on groups, not users. Only in some special cases, you can use the [[https://support.ifca.es Helpdesk]] and open a new incidence explaining your complaints. |
If your group's disk space is filled with files from a few users and you do not have enough room for you, please get in touch with your colleagues and try to convince them to make a fair usage of the resources. The projects shared area has a quota based on groups, not users. Only in some special cases, you can use the https://support.ifca.es%20Helpdesk and open a new incidence explaining your complaints. |
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| If you need further assistance, please use the [[https://support.ifca.es!Helpdesk]] and open a new incidence. | If you need further assistance, please use the https://support.ifca.es!Helpdesk and open a new incidence. |
Frequently Answered/Asked Questions
Please check before requesting further support.
Contents
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Frequently Answered/Asked Questions
- How do I request a new user account?
- I forgot my password, how can I change it?
- How can I change my shell?
- My project needs software XXXX version YYYY, how do I get it installed?
- My quota has been exceeded, what can I do?
- I need some more disk space, what can I do?
- A member from my group is filling all our job slots, what can I do?
- A member from my group is filling our disk space quota, what can I do?
- How do I request a Certificate?
- My question is not here, what should I do?
How do I request a new user account?
Please contact grid.support<at>ifca.unican.es telling who you are and why do you need it.
You need to specify your full name, department (if any) a phone number and your email address.
I forgot my password, how can I change it?
Please send an email to grid.support<at>ifca.unican.es telling what happened and who you are.
How can I change my shell?
Point your browser to https://cerbero.ifca.es/ and login with your account. Then go to the "UNIX" section and click the "Edit" button.
My project needs software XXXX version YYYY, how do I get it installed?
It is an IFCA policy to not install any special software and/or libraries directly on the nodes. Should you need to install any special software and/or libraries, please use your /gpfs/csic_projects/ space. If you need further assistance, please use the Helpdesk and open a new incidence.
My quota has been exceeded, what can I do?
Please remove any unnecessary files from your account. If you have removed anything and it is not reflected on the quota, please contact grid.users<at>ifca.unican.es.
I need some more disk space, what can I do?
Please please use the Helpdesk and open a new incidence telling who you are, why do you need it and how much time will you need it.
A member from my group is filling all our job slots, what can I do?
Although the batch system at IFCA CPD has enabled some fair sharing policies sometimes they cannot be enough for users within the same group. If this is your case, you should contact your colleague and convince him to make a fair use of your shared resources. If this is not enough, you can use the Helpdesk and open a new incidence explaining your complaints.
A member from my group is filling our disk space quota, what can I do?
If your group's disk space is filled with files from a few users and you do not have enough room for you, please get in touch with your colleagues and try to convince them to make a fair usage of the resources. The projects shared area has a quota based on groups, not users. Only in some special cases, you can use the https://support.ifca.es%20Helpdesk and open a new incidence explaining your complaints.
How do I request a Certificate?
TBD
My question is not here, what should I do?
If you need further assistance, please use the https://support.ifca.es!Helpdesk and open a new incidence.